YMCA of the Suncoast
  • 31-Dec-2021 to 31-Jan-2022 (EST)
  • Palm Harbor, FL, USA
  • $10.50/hr + possible incentives
  • Hourly
  • Part Time
  • North Pinellas Branch

Apply directly to: https://ymca.applicantpro.com/jobs/2158486.html

Rate of pay: $10.50/hr + possible incentives

Shift: Varies. Night and weekend availability required. Opportunity for promotion to Membership Specialist within 60 days of hire upon completion of training. Increase in pay to $10.39/hr.


Under the direction of the Membership Director/Coordinator and consistent with the mission of the YMCA of the Suncoast, The Membership Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire date. The position is responsible for cultivating relationships with all members and potential members. They provide services including membership and program receipting; conducting tours and tour follow-ups; handling of member phone inquiries; assisting the Membership Director with all relationship-building activities; and performing other tasks as assigned.


Must be a minimum of 17 years of age. High school graduate or equivalent required. College degree with emphasis in Marketing or Communications preferred. At least 1-year previous customer service experience required. Broad overview of the YMCA as it operates as a local, national and international movement preferred. Required upon hire, must have completed Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings. Also upon hire, must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date. This includes Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation and Active.net Skills Assessment. CPR, AED and First Aid certification preferred.


Excellent communication and interpersonal skills required. Personal computer and data entry knowledge required. Must type 30 words per minute and be proficient in Microsoft Office. Organizational skills and positive attitude required.


May be required to lift and carry up to 30 lbs in the form of boxes of supplies. Will be required to stand and/or sit for extended periods of time while demonstrating manual dexterity in order to accurately work on phone, computer and other equipment. Receives and follows detailed instructions. Must be capable of remaining professional when dealing with members/ customers and co-workers. Must possess auditory, visual and verbal abilities to communicate via phone and in person and to operate standard office equipment.


1. *Within 60 days of hire date, complete all requirements of Member Specialist I Position.

2. * Relationship building activities
Create a warm and welcoming environment
Educate members and prospective members about the services the YMCA offers and further connect them to the YMCA.
Introduce yourself to all members and get to know each member's name as well as members to each other.
Introduce others of similar interest.
Thank members for allowing us to serve them.

2. * Assisting members and prospective members at welcome desk.
Receipting into Active all new memberships.
Enter financial and payment information into Active.
Make Photo ID cards for all YMCA facility members.
Conducting tours of the facility in order to assess members' needs.
Doing all necessary and required follow-up on tours conducted.
Assisting with reservations for all wellness center orientations.
Handle all phone inquiries regarding membership and program information.
Input into Active all program registrations through receipting.
Assist members with all program questions and inquiries.
File all necessary paperwork as required.

3. Performs various clerical duties
Help develop and participate in Member Appreciation/Retention activities.
Assist with annual membership data audit.

4. Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment.

Key Leadership Competencies:

Communication and Influence
Critical Thinking
Emotional Maturity
Functional Expertise


Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

To apply, please complete the fields under 'Apply Now'.

YMCA of the Suncoast
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